The Australian Financial Complaints Authority (AFCA) can look at a grievance you have got in regards to a credit, finance or loan item you have got along with your economic firm.
These pages describes the kinds of complaints AFCA can think about about credit, loans and finance items, and how to proceed next if you would like create a grievance to us.
There are numerous things we cannot think about; as an example – if your grievance has to do with the degree of an overdrawn cost or interest enhance. Nonetheless, we possibly may have the ability to look at a grievance about a cost or fee if it was wrongly determined or put on your bank account. There are additionally some particular exclusions that relate to credit complaints.
Detailed details about these different sorts of credit, finance and loan services and products can be obtained that will help you determine should you want to whine to us.